Privacy Policy

LET'S TALK ABOUT IT

Clearer thinking. Better decisions. Meaningful change.

Last updated: 4 September 2026

At Let's Talk About It, your privacy matters. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, book or receive life-coaching services, subscribe to communications or purchase a digital product.

1. Who we are

Let's Talk About It is operated by Aurora H. Kollner, an independent life coach based in the United Kingdom. For data-protection purposes, Aurora H. Kollner is responsible for the personal information processed through Let's Talk About It.

Aurora H. Kollner — Life Coach
United Kingdom
Email: info@kollners.com
Business structure: independent/sole-trader coaching practice

2. Information we may collect

Depending on how you interact with us, we may collect:

Identity and contact information, such as your name, email address and telephone number.
Information you provide through contact, enquiry, booking or coaching forms.
Correspondence and administrative information connected with your coaching relationship.
Purchase and transaction information relating to coaching or digital products.
Marketing preferences, where you choose to receive updates or resources from us.
Technical and usage information, such as device/browser information, IP address, pages visited and cookie or analytics information where applicable.

Payment-card information is normally processed directly by our payment provider and is not stored by us unless expressly stated otherwise.

3. How we use personal information

To respond to enquiries and communicate with you.
To arrange, administer and provide coaching services.
To process orders and deliver digital products.
To manage appointments, cancellations and customer support.
To maintain appropriate accounting, tax and business records.
To operate, secure and improve the website and our services.
To send marketing communications where you have consented or where otherwise permitted by law.
To establish, exercise or defend legal rights and comply with legal obligations.

4. Our lawful bases

The lawful basis we rely on will depend on the purpose. It may include performance of a contract, steps taken at your request before entering a contract, legitimate interests, consent, or compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time, although this will not affect processing already carried out lawfully.

5. Coaching information

Information shared during coaching is treated respectfully and confidentially, subject to applicable law and the limits described in your coaching agreement. Please avoid sending highly sensitive personal, health or medical information through ordinary website contact forms unless specifically requested.

6. Sharing information

We may use trusted service providers for website hosting, email, appointment scheduling, payment processing, accounting, analytics and digital-product delivery. They may process information only as necessary to provide their services and subject to their own legal obligations and contractual arrangements.

Current providers to confirm before publication: [WEBSITE HOST], [PAYMENT PROVIDER], [BOOKING PROVIDER], [EMAIL PROVIDER], [ANALYTICS PROVIDER], [DIGITAL DELIVERY PROVIDER].

7. International transfers

Some service providers may process information outside the UK. Where this happens, we will take appropriate steps required by UK data-protection law to protect personal information.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, contractual and dispute-resolution requirements. Retention periods may differ depending on the type of information.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access your personal information, ask for inaccurate information to be corrected, request erasure, request restriction, object to certain processing, receive certain information in a portable format and withdraw consent where consent is relied upon.

To exercise a right, contact info@kollners.com. You may also have the right to complain to the UK Information Commissioner's Office.

10. Security

We take reasonable organisational and technical measures to protect personal information. No internet transmission or storage system can, however, be guaranteed to be completely secure.

11. Changes to this policy

We may update this Privacy Policy when our services, suppliers or legal obligations change. The current version and revision date will be published on this page.

12. Contact

Privacy questions and requests: info@kollners.com